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Coronavirus - Business Guidance

Takeaways and Deliveries

Kettering Borough Council understands that businesses may look to change their business model and diversify in order to maintain their business for the duration of the Coronavirus pandemic. 

The Government have issued guidance on COVID-19 for employees and businesses.

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before.


  • You can sell hot food and hot drink between 05:00 and 23:00. Sales after 23:00 will still require authorisation for late night refreshment under licensing law.
  • Premises licence holders should check their licence conditions and ensure that they are permitted to sell off sales of alcohol before offering this service. You can only provide an alcohol delivery or takeaway service if your premises licence states “Off-sales” or “both” under “Where the licence authorises the supply of alcohol, whether these are on and/or off supplies”. This is usually on the second page of the licence summary (part B) or page 2 of part A.
  • When delivering alcohol always ensure that ID checks are still carried out and that alcohol is not given to anyone under the age of 18.

Food Hygiene

  • If you are changing the way that you are accustomed to operating then you must think about any new hazards and ensure that you have control measures in place.
  • A business will only be in a position do this if they have registered as a food business with a Local Authority.
  • All food must be delivered to consumers in a way that does not make it unsafe or unfit for human consumption.
  • Foods that need refrigerating must be kept cool while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag.
  • If you are transporting hot food, it should be kept hot. This may need to be packed in an insulated box. It is recommended to keep distances short and journey times to a maximum duration of 30 minutes. 
  • The Food Standards Agency (FSA) have provided advice for business.
  • Food grade containers and packaging materials must be used for any takeaway food.
  • Vehicles must be fit for purpose and food must not be subjected to potential contamination. Keep the interior of the vehicle clean and do not transport food with animals or chemicals such as fuel, oil and screen wash.
  • You must describe the food safety controls you have put in place in your documented food safety management system / Safer Food Better Business pack.
  • If you take on additional staff to assist you with deliveries then you must provide them with appropriate food hygiene instruction or training. 


  • When customers phone to place an order, you should ask them if anyone for whom the food is intended has any allergies. If they do, make a note of their requirements and ensure their food is prepared safely for them and then clearly labelled. Any food prepared for allergenic customers should be stored separately before and during delivery.
  • There is a wealth of advice for businesses on allergen management on the FSA website.

Contact-free delivery

  • Try to take payment over the phone or internet to avoid handling cash upon delivery. If you do need to take a cash payment, ask the customer for exact change or consider pricing your dishes to even prices, e.g. £8.00 instead of £8.20 to minimise the need for change. If you can, ensure your driver has some alcohol gel to clean their hands after handling money.
  • Limiting contact when delivering orders will help to keep everyone healthy, so you could consider leaving deliveries at the customer’s door rather than handing it over to them. Knock on the door, step back at least 2 metres and wait nearby for your customer to collect it.

Infection Control 

  • You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations and in addition you have a general duty to ensure the health, safety and welfare of your staff and your customers. Relevant staff must be provided with clear instructions on any infection control policy in place. Any food handlers who have any symptoms of food poisoning must report those symptoms to their employer.   

Other considerations

  • Check the vehicle insurance of any delivery drivers to ensure you are covered for business use.
  • The Government has announced a relaxation of planning rules to assist pubs and restaurants during the Coronavirus pandemic. For the next twelve months premises that didn’t previously do so, will now be able to operate as takeaways providing hot food and drink. Further information on relaxing planning rules can be found on the gov.uk website.