Bin Collections

All garden waste (grey and green bins) collections are suspended until further notice.   Black and blue bin collections are operating a limited service. If our crew are unable to empty your bin today please leave them out and we will return as soon as we can.  Thank you for your understanding and help in keeping our residents and crews safe.  More Information

Privacy Notice - Consultations and Surveys

Why we collect information about you

Kettering Borough Council collects information from a wide range of local persons and or businesses, such as council taxpayers, those visiting the borough, or those appearing to have an interest in any area within which we carry out functions.  The information allows us to develop plans and services and help with our decision making.

The council has a responsibility to carry out its duties equally and fairly.  The information provided as part of a consultation or survey helps us to analyse our policies and practices, and helps to ensure we do not discriminate or disadvantage people by treating them less favourably.

How will we use the information we hold about you?

The categories of information we collect to administer and carry out consultations and/or surveys may include the following:

  • Name
  • Address
  • Contact information (personal or business)
  • Email address
  • Postcode or part of a postcode
  • Your response

We may also collect the following special category data:

  • Equalities data eg. Gender, disability, sexual orientation, religion, ethnicity (optional responses)

Information can be collected in the following ways:

  • Electronically through an online survey form
  • Paper survey form
  • Electronically if you contact us from an email address
  • Face to face interview with an interviewer using a paper or electronic survey
  • Letter response which you send us

The information provided in response to a consultation and/or survey allows the council to engage with communities and other stakeholders to seek their views and aspirations for the borough.  Overall consultation or survey results are used to inform plans, investment, decisions and other local authority activities.

Personal information will be anonymised so individuals cannot be identified in reports or other publicly available information.

What is the basis for us to process your data?

The council is legally obliged to carry out certain consultations and in other instances, consultation and/or surveys are carried out as they are considered to be a task which is in the public interest.  

You are not obliged to provide any special category data in response to a consultation and/or survey.  If you do divulge this type of information, the council is able to process it as this function is considered to be of substantial public interest.

Who we will share your information with

Only relevant employees of Kettering Borough Council have access to information held in relation to Consultations and/or Surveys.

The Consultation and/or Survey may be hosted or conducted on behalf of Kettering Borough Council by a provider such as Survey Monkey, Snap Surveys or a thirdparty consultancy service.  Any relevant third party Privacy Notices will be provided at the outset of each consultation or survey.

Anonymised data may be provided to relevant organisations such as partners, stakeholders or statutory bodies.

How long do we keep your records?

We will only keep your information for the minimum period necessary and in line with our Corporate Retention Schedule.  Information will be securely destroyed when no longer needed.

Anonymised survey data will be kept for the purposes of analysing the data for an indeterminate amount of time (until we no longer need it).

For further information:

For details regarding your rights under Data Protection law or how to make a complaint if you think we have mishandled your personal information, please visit: