Privacy Notice - Bereavement Services

Why we collect information about you

Kettering Borough Council (KBC) collects and holds personal information about you to provide various types of Bereavement Services.  Examples of services are:-

  • Cremation
  • Burial
  • Memorial applications
  • Book of Remembrance entries
  • Correspondence and complaints

The categories of personal information we collect include the following:

  • Name
  • Address
  • Telephone Number
  • Email address
  • Payment details

How will we use the information we hold about you?

We will only ask for the minimum amount of information required to deal with your enquiry or application.  We will use the information you provide to:

  • Respond to any service requests, feedback or complaints
  • Place on record as the applicant for a cremation application
  • Place on record as the applicant for a burial application
  • To record you are the grantee of an exclusive right of burial
  • To process memorial applications and to issue subsequent memorial renewals
  • To contact you concerning any of the above

We will never sell or pass on your personal information for marketing purposes.

What is the basis for us to process your data?

As a local authority the Council has a legal duty to carry out many of its functions or is obliged to carry out tasks which are in the interest of the general public.  These tasks are carried out under:

  • Local Authorities Cemeteries Order 1977
  • The Cremation (England & Wales) Regulations 2017
  • Public Health (Control of Disease) Act 1984

Many of the services provided by our Bereavement Services Team require you to enter into a contract with us.  If you choose not to provide us with the required level of information, KBC will be unable to carry out its obligations under the contract.

Who we will share your information with

Your information will only be used for the purpose/s it was originally provided for and shared with the relevant members of staff.  It will only be shared with other teams within the Council or partner agencies where necessary and the law allows or requires it, or to improve the service you receive.

We may pass on your personal information to law enforcement bodies such as the Police, government authorities and other organisations for the prevention and detection of crime or fraud.
Other organisations we may share your data with are (if the law allows or requires it, or if we have your consent):

  • Funeral Directors
  • Stonemasons
  • Executors of an estate

How long do we keep your records?

We will only keep your information for the minimum period necessary and in line with our Corporate Retention Schedule.

Many records in relation to Bereavement Services are retained in perpetuity or for 15 years.  Financial records are retained for a maximum of 7 years.

All information will be held securely and will be securely destroyed when no longer needed.

For further information:

For details regarding your rights under Data Protection law or how to make a complaint if you think we have mishandled your personal information, please visit http://www.kettering.gov.uk/privacy