Privacy Notice - Warden Services

Why we collect information about you

The Wardens Team at Kettering Borough Council provide various services which will involve the collection and holding of personal data.  These are:

  • Enforcement of Environmental Crime:- littering; dog fouling; fly tipping; abandoned vehicles; unauthorised traveller encampments; conditions of the Council’s Public Space Protection Order
  • Pest Control
  • Collection of stray dogs

How will we use the information we hold about you?

The categories of information we collect to administer and carry out Warden Services are:

  • Basic information about you eg. Name, address, telephone number, email address
  • Images of you if the Warden has activated their body worn camera
  • Details of your credit or debit card if you have used this to pay for a service

We may collect further information about you if necessary, for example:

  • Vehicle ownership details (via the DVLA)
  • Dog ownership details (via pet microchipping databases)

The information collected will be used in the following ways:

  • Deal with your enquiry, report or complaint
  • Carry out pest prevention and treatment services
  • Collect and manage lost and found dogs
  • Investigate and enforce fly tipping offences
  • Issuing of Fixed Penalty Notices for environmental crimes such as littering and dog fouling.  Taking offenders to court for non-payment of Fixed Penalty Notices
  • Deal with offences under the Council’s Public Space Protection Order

What is the basis for us to process your data?

  • The performance of a contract to which you are a party (Pest control)
  • To carry out tasks which are in the general public interest or in the exercise of official authority vested in the Council.  The following legislation empowers our Wardens Team to carry out their duties:-
    • Environmental Protection Act 1990
    • Anti Social Behaviour Crime and Policing Act 2014 – Public Space Protection Order
    • Police and Criminal Evidence Act 1984
    • Environmental Permitting (England and Wales) Regulations 2010
    • The Dogs Act 1871
    • Human Rights and Race Relations Acts and Sections 61, 62, 62A-E, 77 and 78 of the Criminal Justice and Public Order Act 1994

Who we will share your information with

Only relevant employees of Kettering Borough Council have access to information held in relation to Wardens Services.  This will be restricted to staff in our Public Services Team and our Customer Services Team.  
We may share your information with our Neighbourhood Management Team if you are a tenant of Kettering Borough Council.  If you are not the owner of your home, we may share your information with your landlord who may be responsible for addressing matters related to pest problems.

The Council uses the facilities of an e-Commerce company, WorldPay, to process your credit/debit card transaction securely. All communication between you and WorldPay is encrypted and can only be interpreted by WorldPay. The Council does not have access to, or store your cards details. For details on how your information is handled via our website, please visit www.kettering.gov.uk/privacy

In order to identify the keeper of a vehicle for the purposes of abandoned vehicles we may contact the DVLA and provide them with the details known to us.

If enforcement action is pursued your information may be shared with our Legal Services and the Magistrates’ Courts.

Other organisations or partners we may share your information with are:

  • ELVIS (End of Life Vehicle Impound Scheme)
  • Police
  • E-CINS
  • Kennels (Stray Dogs)
  • Environment Agency
  • Anglian Water
  • Turning Point
  • Homeless Action Group
  • Countywide Traveller Unit
  • DVLA

How long do we keep your records?

We will only keep your information for the minimum period necessary and in line with our Corporate Retention Schedule.  Information will be securely destroyed when no longer needed.

Pest Control Records are held in year and for 2 years after treatment has ceased (maximum of 3 years)

Fixed Penalty Notices and enforcement records are held in year and for 6 years after the case is closed (maximum of 7 years)

Footage captured by body worn cameras is only retained if necessary for the pursuit of an offence, otherwise it is destroyed immediately.

For further information:

For details regarding your rights under Data Protection law or how to make a complaint if you think we have mishandled your personal information, please visit: www.kettering.gov.uk/privacy