Privacy Notice - Housing Options and Homelessness

Why we collect information about you

We collect information about you to determine whether you are homeless or faced with homelessness.

If appropriate we may also collect information about you to consider and administer your application for both temporary and permanent accommodation.

How will we use the information we hold about you?

We will assess the information you provide, together with additional information we gather to help prevent or relieve your homelessness situation.

Your information may also be used for the prevention and detection of crime, including fraud.

What is the basis for us to process your data?

The Council is authorised to carry out its duties in relation to homelessness in the public interest and under the following legislation:

  • Housing Acts 1985; 1996; 2004 & 2006
  • Housing Grants, Construction & Regeneration Act 1996
  • Housing (Homeless Persons) Act 1977
  • Homelessness Act 2002
  • Homelessness Reduction Act 2017

We may also process your information under the following:

  • The prevention / detection of crime, including false representation in accordance with the Fraud Act.

In some circumstances we will need your consent to obtain further information about you, or share your information with partner agencies.  This will enable us to provide you with the most appropriate advice and assistance, or to refer you to another organisation to provide you with further support. 

If you choose not to provide us with your personal data, we will not be in a position to process or assess your homelessness circumstances, or provide you with advice and assistance in relation to your housing options.

Who we will share your information with

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under Data Protection legislation, for example where sharing is necessary for us administer your application for both temporary and permanent accommodation and assess your homelessness situation.  We may also share your information if there is a public interest to do so such as the prevention and / or detection of crime, including fraud.

We may share information that is given to us with other organisations such as:

  • The Police
  • Community Safety Partnership
  • Multi-Agency Risk Assessment Conference
  • Multi-Agency Public Protection Arrangements
  • Housing Providers, Private Landlords, B&Bs, Hotels
  • Other Local Authorities
  • Other external or partner agencies e.g. Sunflower Centre, Women’s Aid, Citizens Advice Bureau, Northamptonshire County Council, Social Services, Probation Service, Department for Work and Pensions
  • Family Members

We take part in the Continuous Recording of Lettings and Sales in Social Housing in England, otherwise known as CORE, for all new tenancies and have done so since 2004. CORE provides the Ministry of Housing, Communities and Local Government (MHCLG) with details of all new lettings, including personal information for research and statistical purposes.

The MHCLG has produced two Privacy Notice for your information.

Any concerns about the use of your personal data in CORE should be addressed to:

Other ways we may use your details

We may also use your information to contact third parties to verify information you have provided, or gather further information to complete the assessment of your application.

How long do we keep your records?

We will only keep your information for the minimum period necessary. The information outlined in this privacy statement will be kept for 7 years after the closure of your application.  Unsuccessful applications will also be retained for 7 years.

All information will be held securely and will be securely destroyed when it is no longer required.

For further information:

For details regarding your rights under Data Protection law or how to make a complaint if you think we have mishandled your personal information, please visit: