Go to the new North Northamptonshire Council website

In memory of The Duke of Edinburgh

North Northamptonshire Council joins the nation in mourning the death of His Royal Highness The Prince Philip, Duke of Edinburgh.

Customer Services Performance Data

Customer Service Centre Performance

Year to date 2018/2019

  • Customers seen: 30371
  • Average waiting time: 7 minutes
  • Customers seen within 10 minutes: 85%

Our performance against our standards 

  • We will see 85% of customers within 10 minutes. 

Telephone Response Centre Performance

Year to date 2018/2019

  • Calls answered: 115229
  • Calls answered within 10 rings: 85%