Customer Services Performance Data

Customer Service Centre Performance

Year to date 2018/2019

  • Customers seen: 30371
  • Average waiting time: 7 minutes
  • Customers seen within 10 minutes: 85%

Our performance against our standards 

  • We will see 85% of customers within 10 minutes. 

Telephone Response Centre Performance

Year to date 2018/2019

  • Calls answered: 115229
  • Calls answered within 10 rings: 85%