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Essential Maintenance

We'll be carrying out essential maintenance between 9.45pm and 10.15pm on Thursday 29th July, impacting the Kettering area's site, payments and forms

Customer Services Performance Data

Customer Service Centre Performance

Year to date 2018/2019

  • Customers seen: 30371
  • Average waiting time: 7 minutes
  • Customers seen within 10 minutes: 85%

Our performance against our standards 

  • We will see 85% of customers within 10 minutes. 

Telephone Response Centre Performance

Year to date 2018/2019

  • Calls answered: 115229
  • Calls answered within 10 rings: 85%