Customer Services Performance Data
Customer Service Centre Performance
Year to date 2018/2019
- Customers seen: 30371
- Average waiting time: 7 minutes
- Customers seen within 10 minutes: 85%
Our performance against our standards
- We will see 85% of customers within 10 minutes.
Telephone Response Centre Performance
Year to date 2018/2019
- Calls answered: 115229
- Calls answered within 10 rings: 85%