Customer Services Performance Data
Customer Service Centre Performance
Year to date 2017/2018
- Customers seen: 38792
- Average waiting time: 6.01 minutes
- Customers seen within 10 minutes: 88%
Our performance against our standards
- We will see 85% of customers within 10 minutes. Year to date - 88%
Telephone Response Centre Performance
Year to date 2017/2018
- Calls answered: 152434
- Calls answered within 10 rings: 87.64%
The above data is updated quarterly.