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Customer Services Performance Data

Customer Service Centre Performance

Year to date 2017/2018

  • Customers seen: 38792
  • Average waiting time: 6.01 minutes
  • Customers seen within 10 minutes: 88%

Our performance against our standards 

  • We will see 85% of customers within 10 minutes. Year to date - 88%

Telephone Response Centre Performance

Year to date 2017/2018

  • Calls answered: 152434
  • Calls answered within 10 rings: 87.64%


The above data is updated quarterly.