Bin Collections

All garden waste (grey and green bins) collections are suspended until further notice.   Black and blue bin collections are operating a limited service. If our crew are unable to empty your bin today please leave them out and we will return as soon as we can.  Thank you for your understanding and help in keeping our residents and crews safe.  More Information

Customer Services Performance Data

Customer Service Centre Performance

Year to date 2018/2019

  • Customers seen: 30371
  • Average waiting time: 7 minutes
  • Customers seen within 10 minutes: 85%

Our performance against our standards 

  • We will see 85% of customers within 10 minutes. 

Telephone Response Centre Performance

Year to date 2018/2019

  • Calls answered: 115229
  • Calls answered within 10 rings: 85%