Silver Service

Silver Service is the intensive housing management support service we provide to our sheltered housing and personal alarm customers.  Silver Service was developed to meet the needs and aspirations of our current and future customers.  Our customers are at the heart of what we do and they have told us that what’s important is:

  • To remain independent for as long as possible
  • To have a greater choice of housing and support services
  • To live in a high quality environment
  • To receive services tailored to their individual needs provided by dedicated staff with a personal touch

We’ve listened to our customers and our Silver Service Team aim to:

  • make a positive difference to people’s lives by tailoring support services appropriately to individual needs
  • provide a modern, professional, consistent and flexible service
  • provide an accountable service
  • focus on the outcomes that matter to our customers

Charges

There are 2 levels of charges depending on the level of the support package in place.

For more information on Silver Service please speak to your scheme manager.

Read our Guide to Silver Service and Lifeline Personal Alarms.