Tenant Rights and Information
Information and Consultation
As a council tenant, you have a legal right to receive information about the way we manage your home.
This includes information about any changes we are planning to make around the way we manage your home or the area you live in. If we are planning any changes, usually we will not only want to inform you but also get your view and opinions. We may do this by writing to you or visiting your area to speak to residents. We usually try more than one method of consulting you.
We also send out a quarterly newsletter to all our tenants and leaseholders, called Connect. The newsletter will provide information about our latest initiatives and any forthcoming news about housing.
As a tenant, you have the right to be consulted about major decisions we make which may affect you or the area you live in. For example, any major projects or improvements that are planned for your neighbourhood. We may also work with you to identify local priorities.
We try to consult with residents in a variety of ways so that we may take as many opinions as possible into account. We may send a survey around and ask for you to complete and return it so we may know your views. We may hold an event in your area, or conduct door knocking to talk to as many residents as possible. We also hold meetings which you can attend, or we may arrange a Focus Group or other discussion.
We will tell you when there will be a local consultation event in your area.