Making a comment, compliment or complaint

Special Cases

We intend, where possible, to allow a complaint to be dealt with under this procedure. Sometimes we cannot or are not allowed to do so. The only exceptions relate to some statutory and legal limitations such as:

  • a Town and County Planning appeal against refusal of planning permission
  • a complaint where the customer of the Council has commenced legal proceedings or has taken court action but not cases where a customer has simply threatened to start legal proceedings against the council
  • a complaint that has already been heard by a court or tribunal, including the Revenue Services Review Board appeal mechanism