Making a comment, compliment or complaint
What can you expect from us
If the problem cannot be resolved immediately, you will receive an acknowledgement within 3 working days and a full response within 10 working days.
If it is a complex problem, you will be updated every 15 working days regarding progress.
If we have got things wrong, you will receive an apology in writing (unless the problem is resolved immediately).
All comments, compliments and complaints will be monitored to ensure that the council learns from this feedback.