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Essential Maintenance

We'll be carrying out essential maintenance from 10pm on Tuesday 16 August for up to 3 hours, meaning you won't be able to log in, make payments and submit some forms

Bulky Waste Collections

Collection of Large Household Items

A bulky collection service is available to all domestic properties within the borough. A maximum of 5 items can be collected on any one occasion. This is a chargeable service. 

These collections are only for items that you would take with you when you move house not fixtures or fittings. All items due for collection must be placed at the nearest access point to the road within your property boundary. If items are left outside please ensure that they are covered in the event of rain.

When attending if items are considered too big or heavy for an operative we have the right to refuse the service.

Collection staff will not go onto private property to make collections unless there are exceptional circumstances, which have been agreed with the relevant department.

If items are not available for collection on the agreed date a fee may be charged for a return visit. 48 hours cancellation notice must be given for any unwanted collections. If notice is not given or operatives arrive at the premises and no items are presented for collection, refunds will not be issued.

We can remove We cannot remove
  • Fridges (food removed)
  • Freezers (food removed)
  • Washing machines
  • Televisions
  • Small WEEE / electrical items (microwaves, irons, lamps etc.)
  • Beds
  • Mattresses (base and mattress two items)
  • Wardrobes
  • Sofas
  • Chairs
  • Tables
  • Portable garden furniture
  • BBQs (gas bottle removed)
  • Commercial items
  • Black sacks/bags of waste
  • Garden/green waste
  • Sheds/greenhouses
  • Hazardous waste/chemicals
  • Vehicle parts
  • Full size pool tables
  • DIY items such as:
    • bathroom suites
    • kitchen cupboards/work surfaces
    • doors or flooring
    • fencing
    • pallets
    • radiators or boilers