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Report a Missed Bin Collection

Your bin(s) need to be presented for collection before 6.30am on your scheduled collection day.  If your bin is not out on time we will not return to collect it and it will emptied on your next scheduled collection day in two weeks time. 

If your bin was out on time and we have missed it, you will need to report it within 72 hours from your scheduled collection. Once your report has been received and missed bin confirmed, we will empty your bin within 48 hours.

Has your bin been tagged? 

Blue Recycling Bin: If you have put the wrong items in your blue bin we can’t empty it. The collection crew will put an orange tag on your bin explaining what the problem is.  We will collect this bin on your next scheduled collection day, so long as the wrong items have been removed. 

Grey/Green Compostable Waste Bin: Your grey/green bin is for compostable garden waste only. If you have put the wrong items in it like cardboard, soil or general waste, we can’t empty it. The collection crew will put a tag on your bin explaining what the problem is. We will collect this bin on your next scheduled collection day, so long as the wrong items have been removed.

Black Bin: If you have more than one black bin, it will be tagged if it is unauthorised and we will arrange with you to have this removed as appropriate.

If your bin is too heavy for the vehicle to empty, the crew will put a purple tag on your bin.  We will not collect this bin until the next scheduled collection, so long as the heavy items have been removed.

If you have additional waste to get rid of you can take your rubbish and recycling to the Household Waste Recycling Centre

If you are unsure what goes into each of your bins, find out what goes where.

Report a missed collection