Report a Missed Bin Collection

Your bin/s need to be presented for collection after 6pm on the evening before your sheduled collection day but before 6:30am on your scheduled collection day. If your bin is not out on time we will not return to collect it and it will emptied on your next scheduled collection day (two weeks later). 

If your bin was out on time and we have missed it you will need to report it within 72 hour from your scheduled collection. Once your call has been received and missed bin confirmed we will empty your bin within 48 hrs.

Has your bin been tagged? 

Blue recycling bin or red box: If you put the wrong items in your blue bin we can’t empty it. The collection crew will put an orange tag on your bin explaining what the problem is. We will not collect this bin until the next scheduled collection as long as the wrong items have been removed before we return. 

Grey/Green compostable waste bin: Your grey/green bin is for compostable garden waste only. If you have put the wrong items in it like cardboard, soil or general waste, we can’t empty it. The collection crew will put a green tag on your bin explaining what the problem is. We will not collect this bin until the next scheduled collection as long as the wrong items have been removed before we return.

Black bin: If you have more than one black bin it will be tagged if it is unauthorised and we will arrange with you to have this removed unless you meet the criteria for a large famly.

If  your bin is too heavy for the vehicle to empty the crew will put a purple tag on your bin explaining why they haven't emptied it. We will not collect this bin until the next scheduled collection as long as the heavy items have been removed before we return.

If you have additional waste to get rid of you can take your rubbish and recycling to the Household Waste Recycling Centre

If you are unsure what goes into each of your bins visit out what goes where section.

Report a missed bin collection