Go to the new North Northamptonshire Council website

Essential Maintenance

We'll be carrying out essential maintenance between 9.45pm and 10.15pm on Thursday 29th July, impacting the Kettering area's site, payments and forms

Housing Ombudsman Complaint Handling Code

What is the Housing Ombudsman's Complaint Handling Code?

The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements.

The Housing Ombudsman expects landlords to carry our regular self-assessment against the Code and take appropriate action to ensure their complaint handling is in line with the Code.