Cookie Consent by FreePrivacyPolicy.com What is the Housing Ombudsman's Complaint Handling Code? | Housing Ombudsman Complaint Handling Code | North Northamptonshire Council - Kettering Area

Go to the new North Northamptonshire Council website

Housing Ombudsman Complaint Handling Code

What is the Housing Ombudsman's Complaint Handling Code?

The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements.

The Housing Ombudsman expects landlords to carry our regular self-assessment against the Code and take appropriate action to ensure their complaint handling is in line with the Code.