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Housing Income Officer

Record details

£25,481 - £27,041 pro rata (SCP 19-22)
Kettering Borough Council
Closing Date
24th January 2021
Contract Type
£25,481 - £27,041 pro rata (SCP 19-22)
Period of Contract
Job Information

Our Housing Income Officers are highly motivated and hard working.  Working as part of the Housing Income Team, you will play a key role in maximising all housing income, through the efficient management of rent arrears, service charge recovery, leasehold charges and other housing related debts; working proactively with our tenants to help them access debt management and benefits advice. Your duties will include serving legal notices, issuing possession claims online, presenting cases in court and enforcing the outcome of possession actions. You will deal with tenants both face to face and over the telephone and be able to administer your caseload professionally. Your work will involve regular liaison with other statutory and voluntary agencies.

So, if you have experience of income collection, ideally within a social housing context, and can demonstrate:

• a customer-focused approach

• the confidence to prioritise a busy workload

• the ability to communicate diplomatically and effectively

• a good working knowledge of welfare benefits and reforms

• the drive to work with others to build stable neighbourhoods

…we would love to hear from you.

Kettering Borough Council is a great place to work. There is a positive One Team culture where people feel engaged and their ideas are taken on board to improve services and deliver efficiencies.

Additional Information

Shortlisted candidates will need to be available for virtual interviews & tests on 26th and 27th January 2021.

The Council offers a competitive salary and comprehensive benefits including:- flexible working, good training and development opportunities, Local Government Pension Scheme, and casual car user allowance.

We actively encourage applications from people from ethnic minorities and people who perceive themselves to be disabled. This is to address an under representation of these groups.

Kettering Borough Council is an Equal Opportunities Employer.

Job Description / Person Specification
Application form

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Alternatively, application forms are available from Human Resources, Tel: (01536) 534341