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The Customer Service Centre

Performance

Customer Service Centre Performance

January 2014
Customers seen: 4422
Average waiting time: 8.20 minutes
Customers seen within 10 minutes: 83%

Year to date 2013/2014
Customers seen: 40,531
Average waiting time: 8.10 minutes
Customers seen within 10 minutes: 87%

Our performance against our standards

- We will see 85% of customers within 10 minutes. Year to date - 87%
- We will give you a polite, friendly and effective response. Year to date customer satisfaction 92%

Telephone Response Centre Performance

January 2014
Calls answered: 15,232
Calls answered within 10 rings: 84%

Year to date 2013/2014
Calls answered: 149,307
Calls answered within 10 rings: 82.95%

Our Performance Against Our Standards

- We will answer phone calls within 10 rings.
- Switchboard calls answered within 10 rings. Year to date 82.95%

Get in touch with Kettering Borough Council

Email: customerservices@kettering.gov.uk. Telephone: 01536 410333.

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