The Customer Service Centre
Customer Service Centre Performance
View our Response Centre performance
Targets
Average waiting time: 8 minutes
Customers seen within 10 minutes: 85%
Customer satisfaction: 80%
April 2013
Customers seen: 4389
Average waiting time: 7.50 minutes
Customers seen within 10 minutes: 86%
Customers seen: 43,736
Average waiting time: 5.58 minutes
Customers seen within 10 minutes: 92%
Our performance against our standards
· We will always make an appointment when requested. Appointments can be made by telephone, email or through a visit to our offices. Contact details are available.
· We will see 85% of customers within 10 minutes. Year to date - 86%
· We will give you a polite, friendly and effective response. Year to date customer satisfaction 92%
· We will monitor your complaints, compliments and comments to ensure we learn from what you tell us, and consult with you to ensure we meet your needs more accurately in our programme of continuous improvement.
Pages in The Customer Service Centre
- 1. Welcome to the Customer Service Centres
- 2. Services Offered
- 3. Customer Response Centre
- 4. Our Partner Services
- 5. How to make a payment
- 6. Our Facilities
- 7. You are here: Customer Service Centre Performance
- 8. Telephone Response Centre Performance
Get in touch with Kettering Borough Council
Email: customerservices@kettering.gov.uk. Telephone: 01536 410333.
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