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The Customer Service Centre

Performance

Customer Service Centre Performance

January 2016
Customers seen: 3887
Average waiting time: 5.65 minutes
Customers seen within 10 minutes: 89%

Year to date 2015/2016
Customers seen: 33,040
Average waiting time: 5.69 minutes
Customers seen within 10 minutes: 90%

Our performance against our standards
- We will see 85% of customers within 10 minutes. Year to date - 90%

Telephone Response Centre Performance

January 2016
Calls answered: 13,894
Calls answered within 10 rings: 93%

Year to date 2015/2016
Calls answered: 119,078
Calls answered within 10 rings: 91%


Get in touch with Kettering Borough Council

Email: customerservices@kettering.gov.uk. Telephone: 01536 410333.

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