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The Customer Service Centre


Customer Service Centre Performance

February 2015
Customers seen: 3487
Average waiting time: 5.30 minutes
Customers seen within 10 minutes: 90%

Year to date 2014/2015
Customers seen: 43,728
Average waiting time: 7.23 minutes
Customers seen within 10 minutes: 84%

Our performance against our standards
- We will see 85% of customers within 10 minutes. Year to date - 84%
- We will give you a polite, friendly and effective response. Year to date customer satisfaction 92%

Telephone Response Centre Performance

February 2015
Calls answered: 12,777
Calls answered within 10 rings: 89%

Year to date 2014/2015
Calls answered: 146,241
Calls answered within 10 rings: 85%

Our Performance Against Our Standards

- We will answer phone calls within 10 rings.
- Switchboard calls answered within 10 rings. Year to date 85%

Get in touch with Kettering Borough Council

Email: customerservices@kettering.gov.uk. Telephone: 01536 410333.

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