Noise Nuisance

If your calm request has failed to resolve the matter, you can complain to Kettering Borough Council. Officers in Environmental Protection deal with noise complaints and they will be able to advise you on the action available.

Report a noise complaint online

What noise problems do we investigate?
We will investigate noise nuisance complaints from both domestic and commercial premises. Last year we responded to almost 900 domestic noise complaints. We can investigate the following types of noise:

• The playing of loud music or loud television
• Continuous dog barking
• DIY activities for long periods of time or at unreasonable hours
• Continuous sounding car, house or commercial alarms

How do I report a noise nuisance?

You can report a noise nuisance to our Customer Service Team by calling 01536 410333 or emailing customerservices@kettering.gov.uk  or by completing our simple online form.

You will need to tell us:

• your name, address and contact telephone number
• the name and/or address of the person or premises causing the noise
• what kind of noise is disturbing you - for instance loud music or a barking dog
• how often the noise happens - for instance every night or only at the weekend.  
  

Can I make an anonymous complaint?

No. Your complaint will be investigated in accordance with the Environmental Protection Act 1990, which is the Legislation that deals with noise affecting people in their homes.  It means we have to look at how often the noise occurs and how it affects you.  Without a complainant (person who is complaining) the effect of the noise can't be shown. 

Your name and address details will be kept in strictest confidence. You should be aware however, that sometimes the person you have made a complaint about may guess who has complained.  They may also approach you to ask if you have made the complaint or may tell you the council has told them who has complained. 

Kettering Borough Council will not give your details to the person or business you are complaining about.

If you do not give us your details, then we cannot help you with your complaint.

Last updated 19/05/2011