The following factors are used to determine if noise is unreasonable or excessive:
- Time of day
- Volume of the noise
- How often it happens and lasts for
- Source/cause of the noise
- Ability for the sound to be controlled
- How the noise affects you
Noise as a result of day to day activity such as flushing toilets, children playing, washing machines, vacuums, lawnmowers, doors and cupboards closing, are considered to be normal living noise, unless they are happening frequently at unreasonable times.
We can not take action where normal daytime living noise is affecting the sleep of a night or shift worker.
What can I do?
Often people do not realize that their noise is causing an issue. Speak to your neighbour politely if you feel comfortable doing this. You may be able to agree a volume level of music that is acceptable to both of you for example.
What can the Council do?
For information on how we investigate complaints and what action we can take please see our leaflet - Neighbour Noise.
Will you tell my neighbour who has complained?
Not unless you want us to, though it may be obvious if for example you live in a semi-detached property and the complaint is about loud music. If we take enforcement action we may need to provide your details at a court hearing due to the rules of evidence. We will discuss this with you beforehand.
For legal reasons we cannot accept anonymous complaints