What can I expect when I report Antisocial Behaviour?
The Council and its Partners have developed minimum standards to give you confidence about what will happen if you bring something to our attention. As a minimum these will include:
- Reducing local people's concern about anti-social behaviour from current levels. A survey of people in Kettering (repeated every year) asks if they think anti-social behaviour is a problem in their area. In 2009, 18.3% of people said it was. Our aim is to reduce this year on year.
- Regular updates about what is being done to tackle antisocial behaviour in the Borough.
- Support and help for victims of antisocial behaviour.
- Taking your complaint seriously, recording and fully investigating it. Each incident you report to us will be acknowledged within three working days of receipt in an appropriate medium and language.
- You will be provided with a unique reference number for your reported incident and will be given a single point of contact together with the necessary contact details.
- You are told what you can expect to happen, and when, within fixed timescales - details are given below. You will be kept informed of progress in dealing with your incident.
- If your incident cannot be resolved within the agreed time scales, you will be provided with the reason why not.
- Providing you with appropriate support, working with our partners and other service providers where possible. Information obtained is fed back to the relevant service and included in periodic reports to partners in order to improve the quality of the services we provide.
- Helping people complain if effective action has not taken by the responsible organisation.
- Monitoring your satisfaction with the way we deal with your case.
What you can expect from Kettering Borough Council
The information below details what happens when you report different kinds of antisocial behaviour that kettering Borough Council is responsible for:
Please note that for any types of antisocial behaviour not listed below such as harassment, verbal abuse or criminal activity you should contact your local Safer Community Team via Northamptonshire Police on 101 or visit their website at www.northants.police.uk
- We will remove any Fly Tipping, on public land, within 3 working days of it being reported to us.
- We will work with our partners, including the Police, County Council and the Environment Agency, to establish the source of any Fly Tipping.
- Where enough evidence is gathered we will prosecute offenders.
- We will let you know when the fly tipping has been removed
- We aim to remove any graffiti, on public land, within one working day of it being reported.
- Owing to the seriousness it attaches to the issue, Kettering Borough Council will remove any abusive, agressive, obscene or hate graffiti within one day, including weekends
- We will let you know when the graffiti has been removed
- We will respond to your complaint about noise within 3 working days.
- Evidence to support your complaint can be gathered in multiple ways, including noise diary sheets, visits by our Officers and the use of noise monitoring equipment. As a minimum, Diary sheets will be collected from you to support your complaint.
- The law requires that we are able to identify someone being affected by noise, and therefore we cannot investigate anonymous complaints. However, you can expect that your personal information will be held in the strictest of confidence, will only be used for the investigation of your complaint, and will not be released without prior notification and consent.
- We aim to remove any litter within 3 working days of it being reported.
- Litter bins in Kettering town centre will be emptied daily. All other litter bins will be emptied a minimum of once per week
- We will let you know when the litter has been removed
Kettering Borough Council Tenants
- We will speak to you within 1 working day of your antisocial behaviour report and give you the name of the person who will be dealing with your report
- If you would like us to meet with you we will do so as soon as practicable
- We will make a written report of any problem you tell us about
- We will agree an action plan with you and keep in contact with you on the progress of your case at least once per month
- We will notify you when a case is closed and why this is happening
Last updated 08/02/2016