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Service Standards at Kettering Crematorium

Service Standards for Kettering Crematorium

Correspondence – Bereavement Services operates within the Kettering Borough Council’s correspondence policy all enquiries will receive a response within 10 days of receipt. If a full response cannot be given for any reason within this time span then a response stating this will be sent and updates will be given every 7 days thereafter.

Burial Service Standards – View the full Burial Service Standards or contact the Customer Service Centre at Kettering Crematorium.

View the full set of burial regulations or contact the Customer Service Centre at Kettering Crematorium.

Grounds Maintenance Schedule – Grass cutting is carried out every two weeks during the growing season, except in cases of high burial rates. Bins within the grounds are emptied at least once per week, more during times of high visiting rates. A full schedule for Grounds Maintenance is available upon request.

Funeral Bookings – Under normal operating conditions we will offer 15 service times Monday to Friday and 3 on Saturdays. This is reduced over bank holiday weekends and during times of mechanical servicing. This means that availability for booking a funeral service should not normally exceed 6 days (based on 2015/16 figures).

Services – Services at Kettering Crematorium last for 45 minutes, this includes time for mourners to enter and exit. Additional service times can be booked. The Edgar Newman chapel seats 135 with standing room for an additional 50 mourners. The Albert Munn chapel seats 65 with standing room for an additional 35 mourners.

Fees and Charges – View the full schedule of fees and charges or contact the Customer Service Centre at Kettering Crematorium. Fees and charges are reviewed each April.

Complaints – Bereavement Services operates within Kettering Borough Council’s complaints policy. Complaints may be made in person, by telephone, by letter, by email/fax or through our website.

Complaints received will be investigated and a full response will be sent within 10 days. Complaints forms can be downloaded or collected from the Customer Service Centre at Kettering Crematorium.

Should you feel your complaint was handled in an unsatisfactory way you may refer it through the ICCM’s Charter for the Bereaved grievance policy.

ICCM Charter for the Bereaved – Kettering Borough Council has voluntarily adopted the ICCM’s Charter for the Bereaved. This is a set principles to ensure that the entire bereavement experience occur without error or insensitivity, and meets the religious, secular, ethnic and cultural needs of the bereaved.

View the Guiding Principles for Burial and Cremation or contact the Customer Service Centre at Kettering Crematorium. A copy of the full Charter for the Bereaved can be borrowed from Bereavement Services.

Last updated 26/04/2016

Get in touch with Kettering Borough Council

Email: customerservices@kettering.gov.uk. Telephone: 01536 410333.

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