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IMPORTANT NOTICE

Please note, this website will be upgraded between 25th January and 6th February 2018. It will not be possible to make online payments or complete service request forms on this site during this time.

Customer Services: Performance

Year to Date Statistics

Customer Service Centre Performance

Year to date 2016/2017
Customers seen: 29154
Average waiting time: 6.16 minutes
Customers seen within 10 minutes: 87%

Our performance against our standards
- We will see 85% of customers within 10 minutes. Year to date - 87%

Telephone Response Centre Performance

Year to date 2016/2017
Calls answered: 112989
Calls answered within 10 rings: 86.84%


Get in touch with Kettering Borough Council

Email: customerservices@kettering.gov.uk. Telephone: 01536 410333.

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