Housing Benefit Overpayments
What is an overpayment?
An overpayment is when we pay you or your landlord an amount of Housing Benefit or Council Tax Support, but you were not entitled to receive it. If we have paid you too much, we will usually ask you to pay back the amount we have overpaid.
They happen for various reasons. Here are some examples:
- You may have forgotten to tell us that your income has increased, for example, you have had a pay rise or your tax credit award or pension amount has changed
- Somebody may have moved into or out of your home
- You may have moved out of your home and not told us
- You may have started work or changed jobs
- If you have other adults living with you, their circumstances may have changed.
Even if you have told the Department for Work and Pensions (DWP) about your change in circumstances, you must still let us know and not leave it to the DWP to tell us.
How will I know if I have an overpayment?
If we pay you too much benefit we will send you a letter detailing:
- why you were paid too much
- how much the overpayment is
- if you have to pay the amount back
- how you can appeal if you think the decision is wrong
There is a lot of information in our letters which can make them quite long. You can ask us for more details if you don’t understand the letter.