Benefit Appeals

You must contact us within one month of the date on the notification letter if you want us to look at the decision again.

Your claim will be checked if:

• you think that your benefit is wrong, or
• you have been notified that you are not entitled, but you think you should be

If you disagree with, or do not understand the notification letter, you can contact usfor a more detailed explanation or request a written statement of reasons.

Once we have received your letter we will ensure that a different officer looks at the claim again. After the claim has been revised we will notify you in writing of the outcome.

Appeals

If you still disagree with the decision, the second stage is to appeal to an independent appeal tribunal administered by the Appeals Service.

The tribunal will look at your case again to decide whether the correct decision has been made.

REMEMBER - if you do not agree with the original decision you must always appeal in writing first to Kettering Borough Council at the address below:

Benefits Section
Kettering Borough Council
Municipal Offices
Bowling Green Road
Kettering NN15 7QX

For further information on the appeals process please contact us
Last updated 19/10/2011