Hello, sign in to your account. New customer? Register here.

Frequently Asked Questions: Council tax

Click a question to reveal the answer.

Council tax FAQs

Q: How can I pay the Council Tax?

Answer:  Paying your Council Tax is a yearly charge that we normally ask you to pay over 10 instalments beginning in April, unless other arrangements have been made.

We will always give you 14 days notice before instalments are due to begin. Your Council Tax bill clearly states the instalment dates and the amounts you need to pay to clear the bill in year.

Direct Debit

Paying by Direct Debit is the simplest, cheapest and most convenient method of paying your Council Tax, saving you and the Council a lot of time and trouble. It is also the only method that allows you a choice of dates - either the 1st or 15th of the month.

You can now set up a Direct Debit on-line in a few easy steps. If your account is in arrears please contact our Response Centre on 01536 534235 before setting up the Direct Debit online.

Alternatively you can complete a Direct Debit Instruction and return it to us.

By Using your Barcoded Bill

If you do not have a bank account your barcoded bill enables you to pay your Council Tax by cash at Post Offices and PayPoint convenience stores and service stations, without incurring a fee. Just present your barcoded bill at the time of making your payment.

You can search for a list of the outlets that will accept barcoded bill payments.

Over the Telephone

Payment can be made by credit or debit card at anytime by telephoning 08445578321. You will need the 19 digit code underneath the barcode on your bill, so please ensure your bill is to hand when calling.

By BACS Transfer/ On-Line Bill Payment

The Council's bank details are as follows: HSBC Bank plc, 9 High Street, Kettering. Sort code: 40-26-07, bank account number: 11268732.

Please ensure your name, address and account number are quoted.

Over the Internet 24/7

Log onto our website and select MAKE A PAYMENT at the top of our home page to make a payment at a time that suits you.

By Post

Cheques can be made payable to KETTERING BOROUGH COUNCIL and sent to Municipal Offices, Bowling Green Road, Kettering, Northants, NN15 7QX, quoting your Council Tax number on the reverse. Post dated cheques will not be accepted.

Please note - paying by certain methods means there will be a delay of several days before payment reaches your Council Tax account. You will need to take this into account when making payment to ensure that it is credited to your account by the 1st of the month.


Q: I am in arrears with my Council Tax payments, what should I do?

Q: How do I tell the Council I am moving house?

Do you have a Question?

Is there anything you'd like to know about our services or how we can help?

Why not ask us a question?

Council information on...