Customer Satisfaction Survey: Development Services Question Title * 1. How did you contact us? (please tick all methods used) In Person Email Telephone Letter Other Question Title * 2. If you telephoned us, please tell us which number you dialled Question Title * 3. Site address/application number? Question Title * 4. If you had contact with our customer service representatives, please rate your level of satisfaction: (Please tick as appropriate) Excellent Good Satisfactory Poor Very Poor N/A Responsiveness Responsiveness Excellent Responsiveness Good Responsiveness Satisfactory Responsiveness Poor Responsiveness Very Poor Responsiveness N/A Professionalism Professionalism Excellent Professionalism Good Professionalism Satisfactory Professionalism Poor Professionalism Very Poor Professionalism N/A Understanding your needs Understanding your needs Excellent Understanding your needs Good Understanding your needs Satisfactory Understanding your needs Poor Understanding your needs Very Poor Understanding your needs N/A Enthusiasm / Friendliness Enthusiasm / Friendliness Excellent Enthusiasm / Friendliness Good Enthusiasm / Friendliness Satisfactory Enthusiasm / Friendliness Poor Enthusiasm / Friendliness Very Poor Enthusiasm / Friendliness N/A Question Title * 5. Based upon your experience, please rate your satisfaction with our Development Services team in the following areas: (Please tick as appropriate) Excellent Good Satisfactory Poor Very Poor N/A Helpfulness of staff Helpfulness of staff Excellent Helpfulness of staff Good Helpfulness of staff Satisfactory Helpfulness of staff Poor Helpfulness of staff Very Poor Helpfulness of staff N/A Ease of contact Ease of contact Excellent Ease of contact Good Ease of contact Satisfactory Ease of contact Poor Ease of contact Very Poor Ease of contact N/A Promptness of answering calls Promptness of answering calls Excellent Promptness of answering calls Good Promptness of answering calls Satisfactory Promptness of answering calls Poor Promptness of answering calls Very Poor Promptness of answering calls N/A Professionalism of staff Professionalism of staff Excellent Professionalism of staff Good Professionalism of staff Satisfactory Professionalism of staff Poor Professionalism of staff Very Poor Professionalism of staff N/A Quality of advice Quality of advice Excellent Quality of advice Good Quality of advice Satisfactory Quality of advice Poor Quality of advice Very Poor Quality of advice N/A Promptness of response Promptness of response Excellent Promptness of response Good Promptness of response Satisfactory Promptness of response Poor Promptness of response Very Poor Promptness of response N/A Issue resolution Issue resolution Excellent Issue resolution Good Issue resolution Satisfactory Issue resolution Poor Issue resolution Very Poor Issue resolution N/A Question Title * 6. If you used our website, what did you use it for? Question Title * 7. How easy is it to navigate our website? Excellent Good Satisfactory Poor Very Poor N/A Ease of access Ease of access Excellent Ease of access Good Ease of access Satisfactory Ease of access Poor Ease of access Very Poor Ease of access N/A Links Links Excellent Links Good Links Satisfactory Links Poor Links Very Poor Links N/A Level of information Level of information Excellent Level of information Good Level of information Satisfactory Level of information Poor Level of information Very Poor Level of information N/A Easy to understand Easy to understand Excellent Easy to understand Good Easy to understand Satisfactory Easy to understand Poor Easy to understand Very Poor Easy to understand N/A Question Title * 8. How satisfied are you that you were treated fairly and that your viewpoint was listened to? Excellent Good Satisfactory Poor Very Poor N/A Level of satisfaction Level of satisfaction Excellent Level of satisfaction Good Level of satisfaction Satisfactory Level of satisfaction Poor Level of satisfaction Very Poor Level of satisfaction N/A Question Title * 9. Do you understand the reasons given for the decision made on the application? Yes No Not Sure Question Title * 10. How does the service you received compare to your expectations? Excellent Good Satisfactory Poor Very Poor N/A Level of satisfaction Level of satisfaction Excellent Level of satisfaction Good Level of satisfaction Satisfactory Level of satisfaction Poor Level of satisfaction Very Poor Level of satisfaction N/A Question Title * 11. If you have any additional comments about the service you received or how we can improve your levels of satisfaction with our service, please let us know: To ensure that we are meeting the needs of all customers, it is important that we ask you a few questions about yourself. Please note that it is optional to provide information for this section and any information provided is strictly confidential and is only used for equalities monitoring purposes. Question Title * 12. Are you Male Female Question Title * 13. Which category below includes your age? 17 or younger 18-20 21-29 30-39 40-49 50-59 60 or older Question Title * 14. Do you have any long-standing illness, disability or infirmity? (long-standing means anything that has troubled you or is likely to affect you over a period of time) Yes No Question Title * 15. Which of the following best describes your ethnic group? White Black British Asian or Asian British Chinese Mixed Ethnic eg White & Black Caribbean, White & Asian Other Ethnic Group. Please state which Done
