Frequently Asked Questions

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Local Housing Allowance FAQ's

Q: Does LHA apply to councils outside of Northamptonshire?

Q: The safeguard policy seems to be for the tenant, what safeguards are there for the landlord?

Q: Can vulnerability be deemed by the landlord and tenant alone or does it need to come from another source?

Q: It can be difficult to get proof from a claimant of their vulnerability. What can the Local Authority do to help?

Answer: Kettering Borough Council will ensure it utilises all its resources to assist with vulnerable claims, including looking at data already held by the council and through one - 2 - one interviews with customers.

Q: If the tenant is not vulnerable but their partner or another member of the household is what can be done?

Q: I am concerned that arrears could reach large amounts before anything is done to change payment method.

Q: Broad Rental Market Area (BRMA) – What does this mean and what area does this cover?

Q: How does the rent officer work out the 30th percentile rate of all rents in the BRMA

Q: Will my tenants rent change to the LHA after 52 weeks when their current rent officer decision expires?

Q: What properties are exempt from the LHA rates?

Q: How much arrears will a tenant have to be in to change the payments to go to the landlord?

Q: Can a LA establish if a tenant will pay their rent to the landlord by standing order?

Q: What will happen if a claimant is overdrawn and the housing benefit is paid to their bank account?

Q: What happens if the Landlord increases rent payable.